Property Check

Cancellation Policy

12. CANCELLATION POLICY A. One-Time Services Customers may cancel a scheduled one-time service by providing Redline Property Management LLC with written notice by text message, email, website submission, or another communication method approved by Redline. The following cancellation terms apply unless different terms are stated in the applicable estimate or service agreement: Cancellations made at least forty-eight (48) hours before the scheduled arrival window will not be charged a cancellation fee. Cancellations made less than forty-eight (48) hours before the scheduled arrival window may be subject to a $50 cancellation fee. Cancellations made less than twenty-four (24) hours before the scheduled arrival window, including cancellations made after Redline has dispatched personnel or equipment, may be subject to a $75 cancellation fee. If Redline has already purchased nonreturnable materials, rented equipment, paid disposal costs, reserved subcontractors, or incurred other customer-approved expenses, the customer remains responsible for those actual costs. If work has already begun, the customer is responsible for completed labor, materials, mobilization, equipment, disposal, and other authorized costs incurred through the time of cancellation. A cancellation fee will not be charged when prohibited by law or when Redline determines that the cancellation resulted from a documented emergency or other circumstances beyond the customer’s reasonable control. B. Deposits Following Cancellation Any deposit paid by the customer may be applied to: Completed labor or services; Materials ordered, delivered, installed, or made nonreturnable; Equipment rentals; Mobilization and delivery costs; Disposal expenses; Permitted cancellation charges; and Other authorized and documented costs incurred for the customer’s project. After those amounts are deducted, any remaining refundable balance will be returned to the customer. Deposits identified in writing as nonrefundable will remain subject to applicable Virginia and federal law and will not eliminate any nonwaivable cancellation right. C. Recurring Services A customer may cancel recurring lawn care, grounds maintenance, cleanup, or other continuing services by providing thirty (30) calendar days’ written notice, unless a different notice period is stated in the service agreement. Cancellation will become effective at the end of the applicable notice period. The customer remains responsible for all services per